Refund and Return Policy
Effective Date: 05/13/2025

At Jazznovas, we want you to be fully satisfied with your purchase. If, for any reason, you’re not happy with your order, we offer a straightforward return and refund policy.

Returns

We accept returns within 30 days from the date of purchase. To qualify for a return, the product must be unused, in its original packaging, and in resellable condition. Please contact our customer service team to initiate the return process.

Refunds

Once we receive the returned product and verify its condition, we will process a refund to your original payment method. Please allow 5-10 business days for the refund to appear in your account, depending on your payment provider.

Non-Returnable Items

Certain items, such as clearance products, gift cards, and downloadable software, are non-returnable and non-refundable.

Damaged or Defective Items

If you receive a damaged or defective item, please contact us immediately. We will arrange a replacement or full refund at no additional cost to you.

Exchanges

If you prefer an exchange instead of a return, we are happy to assist you in exchanging your product for another item of equal value.

Contact Us

For any inquiries or assistance regarding returns, refunds, or exchanges, please contact us at:

Thank you for choosing Jazznovas!